Appeals and Complaints

Appeals and Complaints Procedure

Compliant with GSO 2055-2:2021, ISO/IEC 17065

UIC Halal Uruguay is committed to maintaining a transparent, impartial, and efficient process for handling appeals and complaints related to our certification activities, in compliance with Islamic Sharia principles and international standards.

Complaint

An expression of dissatisfaction regarding UIC's services or certification decisions.

Appeal

A formal request to reconsider a decision related to certification.

How to Submit

Complaints or appeals may be submitted through:

Email: info@uichalal.com

Website Form: Use the form below

Physical Submission: Soriano 1364, Montevideo, Uruguay

In order to manage your appeal or complaint effectively, we ask you to fill out the form below as accurately as possible. Fields marked with an asterisk (*) are mandatory.

Register of Appeals and Complaints

Submission Information

Type of Submission * Please select whether this is a complaint or an appeal

Contact Information

Company/Organization Name

First Name *

Last Name *

Address

City

State/Province

Country *

Phone

Mobile Phone *

Email Address * We will use this email to send you the reference number and updates

Details of Your Submission

Certification Reference Number (if applicable)

Detailed Description * Please be as detailed as possible. Include dates, names, and any relevant context.

Supporting Documents

Choose files to upload

Accepted formats: PDF, DOC, DOCX, JPG, PNG (Max 10MB per file, up to 5 files)

I understand that all information will be handled with strict confidentiality and agree to the processing of my personal data for the purpose of handling this appeal/complaint. *

After submission, you will receive a unique reference number via email within 3 business days.

Processing Time

We will acknowledge receipt of your appeal or complaint within 3 business days, providing a unique reference number for tracking. A response will be provided within 30 calendar days. Complex cases may require additional time for investigation.

Confidentiality

All appeals and complaints are handled with strict confidentiality. Information will only be shared with authorized personnel involved in the review process.

Review Committee

All appeals and complaints are reviewed by our Complaints and Appeals Committee, which includes at least three members, with one expert in Islamic Halal matters. The committee ensures impartiality by excluding individuals involved in the original audit or certification decision.

Escalation Process

If you are not satisfied with the decision, you may escalate the case to UIC's Impartiality Board within 10 calendar days. Further escalation to relevant accreditation bodies or regulatory authorities is also available. UIC will provide guidance on contacting these external bodies if needed.